Careers
Lifecycle are always happy to receive CVs from talented people.
Customer Support Analyst
We are seeking to recruit a Customer Support Analyst to work within our customer services division.
The customer services division provides telecommunications customers with advanced billing and reporting services, utilising technology to maximise the level of production automation.
The role will focus on setting up and supporting telecommunications billing and reporting services in line with a customer’s specific requirements. Essential experience/skills include:
- Excellent attention to detail.
- Must be familiar with SQL Server 2000/PostgreSQL.
- Customer support and analysis or Telecommunications experience would be desirable but is not essential.
The responsibilities will include specifying and implementing billing and reporting services attending to customer-raised queries, investigating and solving complex problems, enhancing existing functionality and generally ensuring an efficient managed service.
The vacancy is based in the Newbury office and the successful candidate will be a self-starter who is willing to work autonomously.
Market Rate salary commensurate with qualifications and experience.
Placement Student
We are able to offer work placement opportunities to students looking for a year of work experience prior to completing their degree course. You will be required to undertake challenging and varied assignments, primarily related to our telecommunications billing applications.
Work will be of an analysis, programming, testing/technical nature within a results orientated environment with a strong customer focus.
Skills and Experience required:
- Programming skills in a PC environment.
- Knowledge of structured techniques / methodologies, which will be applied in developing low maintenance applications.
- Ability to work under own initiative and in a team environment. Mature, enthusiastic and flexible approach.
Specific Technical Skills Desired:
- Database design and use (SQL Server, Access, Oracle, PostgreSQL)
- Web based development (Java, ASP, PHP, HTML)
- Desktop development (Visual, Java)
If you would like to make your mark in a company where you will benefit from a wide variety of challenging assignments and excellent prospects, apply online.
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Lifecycle's carrier strength provisioning, billing and customer service solutions have facilitated our channel partner model. Their collaborative, agile and thorough approach has been a key element in our success.
Gamma Telecom Ltd.