Newbury, UK - 4th September 2026
Lifecycle Software, a provider of BSS and MVNE solutions for telecommunications operators, has launched a dedicated Compliance Consultancy Service to help mobile network operators (MNOs) and mobile virtual network operators (MVNOs) navigate regulatory requirements, embed sustainable compliance practices into their operations, and build greater customer trust.
The regulatory environment for telecom providers has evolved significantly, with greater expectations for organisations to demonstrate that controls are working in practice. At the same time, the adoption of AI, cloud services and outsourced technology is creating new considerations around data, security, governance and accountability.
For operators, these issues increasingly intersect with customer trust. As services become more personalised and automated, customers need confidence that their information is being handled appropriately and that technology is being used responsibly.
“As the telecoms industry adopts new technologies and increasingly automated ways of serving customers, we believe that the ability to demonstrate responsible practices will be fundamental to maintaining trust,” explained Peter Berry, Head of Compliance at Lifecycle Software. “Embedding compliance into the design of services and operations, making it part of their DNA, gives operators a practical foundation for that trust as their businesses evolve, not to mention avoiding the additional time, resource and cost of addressing requirements retrospectively.”
Lifecycle Software’s Compliance Consultancy Service provides tailored support across key regulatory and operational areas, including data protection, security, customer identity verification and information security. Drawing on the company’s expertise working with mobile operators, it helps organisations identify the requirements relevant to their business and determine how these should be addressed across their systems and processes.
One of the key elements of the new service is Lifecycle Software’s ‘obligation map’, which connects regulatory requirements to each stage of the customer journey, from selecting a tariff to leaving. By making these obligations visible within operational workflows, operators can see why specific processes, controls and system functions are required, helping them build compliance into their services and provide greater assurance that customer information and interactions are being handled appropriately.
Lifecycle Software’s Compliance Consultancy Service is intended to support both established operators and organisations entering the telecoms market that may not have the specialist compliance resource or experience in-house. This includes guidance on areas such as the Telecommunications Security Act (TSA), data protection rules, Know Your Customer (KYC) processes and ISO/IEC 27001.
“During our recent MVNO launch, Lifecycle Software helped us navigate two different sets of regulatory requirements across Jersey and Guernsey. This included implementing KYC processes for identity verification, advising on the secure handling and retention of sensitive customer information, and supporting with GDPR-related requirements around data erasure. Their experience and advice were invaluable,” said David McGrath, Chief Marketing Officer at Coop Mobile Channel Islands.
The Compliance Consultancy Service builds on Lifecycle Software’s experience of supporting telecommunications providers for more than 30 years, combining regulatory guidance with an understanding of how requirements need to be implemented across BSS, customer journeys and operational processes. The service gives operators the knowledge, guidance and practical tools to manage compliance within their own businesses, while accountability for meeting regulatory obligations remains with the operator.
Lifecycle Software empowers leading mobile telecoms and subscription businesses globally to win in the connected world. With innovative BSS solutions, including real-time charging and the NEXUS® MVNE, we drive digital transformation and monetisation for operators. Our software underpins vital services, enabling millions to communicate daily, while automating operations, optimising costs, and enhancing customer engagement. With a rich 30-year history, we propel telecoms to innovate fearlessly and create extraordinary customer experiences. Learn more at https://www.lifecycle-software.com/