Digital BSS/OSS
Compliance Consultancy Service
Your Bridge to the Telecoms Market
As your compliance partner, we manage regulatory complexity for you
Lifecycle Software helps MNOs, MVNOs, retail brands, and other non-telecom businesses launch and operate their own mobile service without needing in-house telecoms expertise. We translate the complexity of UK telecommunications law – including Ofcom regulations, UK GDPR, and the Telecoms Security Act (TSA) – into automated, pre-configured workflows. Our goal is to remove regulatory risk, so you can focus entirely on your customer base and brand growth.
Why Partner with Lifecycle Software?
Launching an MVNO is a significant challenge for retail, loyalty, and utility brands. You face legal complexity, network integrations, and billing systems that are far removed from your core business.
We are here to bridge that gap:
We are your partner from day one
From your first strategy conversation to your 10,000th subscriber, we are actively involved – helping you avoid fines, handle complaints correctly, and scale with total confidence.
We act as your in-house legal and compliance team
A dedicated Compliance Officer and Data Protection Officer is assigned to your operation. We monitor changes in UK regulation and adapt your systems automatically.
We translate complex regulations into automated workflows
Instead of asking you to interpret Ofcom rules, we build them directly into the Nexus® platform
Security by Design
Our Nexus® MVNE Platform is engineered to be compliant out-of-the-box. Unlike legacy BSS systems that require months of custom coding to meet legal standards, our cloud-native architecture embeds regulatory logic into its core.
But technology alone is not enough. That is why our Compliance Consultancy Service is included as a core part of every implementation.
Zero-Trust Security
We use Azure RBAC to strictly control data access. Only authorised personnel can view customer records.
Clinical Staging Environments
We test all changes in isolated environments before they ever reach your live subscribers.
Data Sovereignty
All data is stored in Microsoft UK Azure data centres, with secure backups in Europe for resilience
Out-of-the-Box Compliance Features
These features are built in, configured, and ready to use from day one.
DSARs (Data Subject Access Requests)
When a customer asks for their data, our centralised system locates it instantly.Right to be Forgotten
When a customer requests deletion, the system removes their data automatically and securely across all databases.Advice of Charge (Roaming)
Our BSS triggers real-time SMS alerts based on customer location, ensuring full Ofcom compliance for roaming notifications7-Year Data Retention
We manage data retention automatically, including specific deletion rules for applications like Tinder, without manual archiving.Ofcom 1-Day Switching
Number porting is fully automated to comply with the strict 1-day rule, preventing delays and customer churn.Vulnerable Customers & Bereavement
Our UI flags vulnerable accounts and guides agents through bereavement processes with legal precision.PCI DSS Compliant
We do not store card data. We route payments through a secure third-party gateway, keeping your environment completely isolated from PCI audit scope.Emergency Helpline Access
All subscribers can dial 999 and other emergency numbers at any time – built directly into our core network stack.Interested in our expert compliance consultancy service?
We bring people who understand your market, and a platform that makes it simple. Find out more about how Lifecycle can help you reach your business goals.
Expert Compliance Management
We assign a qualified Compliance Officer to your account. We automate the reporting that Ofcom and the ICO require. And we handle everything from DSARs to PCI DSS scope directly.
By the time you're ready to go live, your compliance obligations have already been taken care of.
Out-of-the-box compliance
We hand you a system that is already pre-configured for UK regulations. No development work required.Dedicated support
A qualified ISO auditor and Data Protection Officer oversees your compliance journey.
We handle the operational burden
We manage DSARs, Right to be Forgotten requests, PCI DSS scope, and Ofcom reporting on your behalf.
Launch with confidence
You reach the market in under 6 months with a fully automated, legally robust BSS backend.
How We Manage UK Regulation
The UK telecoms industry is strictly regulated by Ofcom, the ICO, and consumer bodies. Non-compliance results in fines, investigations, and reputational damage. We manage these regulatory requirements on your behalf.
Regulatory Requirement |
How Lifecycle Handles It |
| Telecoms Security Act (TSA) / ECIR You must protect your network and customer data. |
We embed security into our development lifecycle and run continuous penetration tests to identify and fix vulnerabilities before they can be exploited. |
| UK GDPR / Data Use and Access Act (DUAA) Customers have rights to access, correct, and delete their data. |
We have automated workflows for DSARs, retention periods, and consent management. We manage all ICO communications for you. |
| PCI DSS Level D Payment card data must be handled securely. |
We isolate your environment via a tokenised third-party gateway. Your systems never handle raw card numbers, and we remove the liability from your side. |
| Ofcom Advice of Charge Roaming customers must be alerted before they incur charges. |
Our BSS triggers location-based notifications automatically. No manual intervention is required. |
| Consumer Complaints & ADR You must have formal processes to handle disputes. |
We help you establish compliant workflows or integrate seamlessly with your existing customer service CRM. |
Ready to Launch Your Mobile Service?
- Let's talk about your route to the telecoms market.
- Launch in under 6 months – compared to the typical 12–18 months.
- No legal overhead – we manage compliance and regulation for you.
- Full focus on your brand – we handle the technical and legal plumbing