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Find out more about the features, specification, and deployment options of My Account.
Responsive, configurable self-care
Customer satisfaction Self-service capabilities empower the end user to manage their own account how and when it suits them.
Optimised operations costs Where customers self-serve, inbound call drivers are reduced, and with decreased calls customer care agents can be upskilled to provide additional services and support.
Brand awareness and credibility The use of a self-care portal reinforces brand presence and helps drive traffic to other company resources. It also strengthens the brand reputation by creating positive end user interactions.