Privacy Notice

 

Overview

Lifecycle Software has developed this Privacy Notice to explain how we may collect, retain, and process the personal data of visitors to our website.  When somebody visits our website we use third party analytics tools, Hubspot and Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

What do we collect?

Lifecycle-Software.com may collect data about the behaviour of visitors on its website. For instance, data may reveal how much viewing time particular pages have received, or user journeys within the site, in order to measure the performance of the website. Analytics also reveal regional location to help us identify any trends and improve our communication methods. This information is only processed in a way that does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

 

If you use the contact form, we’ll keep your information in Hubspot for as long as you have a relationship with us, or until you unsubscribe. After it ends we’ll keep it where we may need it for our legitimate purposes e.g. to help us respond to queries or complaints.

If you want to opt out of email communications from us, you may do so using the link provided at the bottom of our emails.

Why do we collect this information?

Keeping a record of our users’ interactions on our site allows us to identify the performance of our website over time, such as the efficiency of our content and potential weaknesses in communication. From this we can review general trends to improve the experience of the site.

Do we share personal data?

Data collected by Lifecycle’s website is not used by our third party analytics software Google Analytics. We do not share the data we collect and is only used internally for the purpose of improving our communications strategy.

Cookie Policy

We notify you when you enter lifecycle-software.com for the first time that we use cookies on this site.

Upon entering the site, Umbraco, Hubspot, and Google Analytics store cookies in the browser of your computer. This anonymously differentiates users from each other, recognises returning visitors, makes a record of site interactions, and performs analytics.

We use the following types of cookie:

Functionally Necessary

  • ​ARRAffinity - Used to distribute traffic to the website on several servers in order to optimise response times.
  • ASP.NET_SessionId - Preserves the visitor's session state across page requests.
  • UMB-XSRF-TOKEN
  • UMB-XSRF-V
  • UMB-EXTLOGIN
  • UMB-UCONTEXT
  • UMB-UCONTEXT-C
  • UaaSSecurity

Analytics

  • Hubspot
  • HubspotApp
  • _ga - used to distinguish returning visitors from new ones (expires after 2 years)
  • _gid - used to distinguish visitor sessions (expires after 24 hours)
  • _gat - used to limit the number of requests to prevent Denial of Service attack

 

 

The information these cookies collect is used to improve the performance of our site, differentiate new and returning visitors, and provide a secure service. All data collected through use of cookies is aggregated and therefore anonymous. Using cookies does not enable us to personally identify users in any way.

To manage cookies, please review the settings in your browser. On some browsers you can block the cookies we use on this site, though this could affect performance. You may also have the option to delete existing cookies that have been stored on your browser.

 

For any queries please contact our Data Protection Officer on 01635 553402

V3.1 11/12/19