what is BSS?

The business support systems (BSS) that underpin a network operator or service provider’s business operations are absolutely critical. The telecoms business environment is one that is highly regulated, fiercely competitive and rapidly evolving, so a good BSS platform must be designed to adapt and update very quickly to support changing market conditions, new business models and product offerings.

Lifecycle’s ALLinONE BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers. From the point of initial sale through to provisioning, in-line customer management, billing, payments, collections and reporting, our BSS solutions are highly responsive, flexible, feature rich and easily integrated. Business process automation is used to optimise growth and deliver a seamless end user experience.

What's new in BSS Telecom?

To generate revenue through brand-new, unique services for consumers and business customers across all industry verticals, a BSS needs to be more agile, adaptable, strong, and resilient. To offer a great 5G user experience, the telecom BSS architecture is changing. Digitalisation is vital as well as the journey to cloud BSS in order for CSPs to fully monetise the business, technical, and operational expenditures.

maximise operational efficiency

With an automated billing system and collection, the ALLinONE BSS platform helps improve regular cash flow and through automated service suspense it also reduces financial risk.

innovate and disrupt markets

Our agile range of BSS modules are made to help you bring innovative business models to market quickly. They are also designed to support all 5G and IoT projects for additional revenue streams, whether large or small.

improve customer experience

Our solutions empower the end user with more transparency and control over their account and the ability to self-serve.

BSS preview

enhance your business operations

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product benefits

better cash flow management

Fully automated daily billing, invoicing and collection.

reduced financial risk

Automated service suspense features reduce the need for manual intervention.

reduced costs

End users able to self serve for key call drivers, reducing customer service calls.

better information

Holistic view of full end user journey and CDRs.

customer service

Agents are able to action multiple activities to respond to end user requests.

no bill shock

Workflows automated can prevent end users from running up high bills unintentionally.

timely information

Automated end user notifications.

more access

Self-care applications for payment and billing information.

product features

modular solution

Our ALLinONE BSS is comprised of modules that are optimised to work together to form a customisable end-to-end solution.

adaptable deployment

BSS Modules can be deployed in multiple combinations to enhance and automate operational processes.

seamless integration

Responsive API integration with client and other third party applications.

automated workflows

A host of automation options, including supplier and service provision, customer account suspense and billing collections.

highly configurable

Flexible features that fit your business requirements as and when you need them.

feature rich

Functionality that helps you across sales, operations, finance, customer care and strategic planning.

BSS modules

ALLinONE BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The individual modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.

billing platform

The ALLinONE eWarehouse module is a flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.

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customer management portal

The ALLinONE MultiOrder module provides holistic management of all customer interactions, empowering customer care agents to deliver customer service excellence.

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my account

Responsive, configurable self-care, the ALLinONE My Account module enables customers to quickly and easily access and manage their account.

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partner platform

The ALLinONE Provisioning Portal module delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, and porting.

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ETL

High capacity, automated, and auditable, the Extract, Transform and Load (ETL) module supports timely and accurate data processing.

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bacs

Integrated payment processing, seamlessly driving direct debit collections and direct credit payments.

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business intelligence

ALLinONE Business Intelligence is a powerful and flexible reporting module that enhances the competitive edge of your business.

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OCS solutions

Lifecycle’s dynamic Online Charging System delivers real-time charging and associated control to manage financial risk and support growth.

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get in touch with us

Find out more about how Lifecycle can help you accelerate your business growth and reach your goals.

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