SMARTY wanted to create a new, simple and honest MVNO in 2017, offering unlimited Voice and SMS, and crediting subscribers for unused data. They were looking for a partner to help bring this unique proposition to market in very aggressive timescales.

Working in partnership with Lifecycle, SMARTY launched a new SIM-only mobile network in less than 6 months. With bespoke, automated billing, provisioning, CRM and reporting solutions from Lifecycle, they were able to offer customers the ability to cancel anytime or change plans monthly, with 100% transparent add-ons, unlimited UK standard calls and texts on all plans, as well as discounts on unused data.

the results

revenue growth in H1 of 2021
rating on Trustpilot, with one of the highest NPS in the industry
of transactions handled by BSS are fully automated
subscriber to employee ratio, with 550,000 subscribers and 40 employees
smarty sim

the challenges

  1. To onward develop Lifecycle’s standard ALLinONE platform to create new bespoke billing mechanisms including a key data credit USP.
  2. To automate the whole process.
  3. To integrate with SMARTY’s chosen partners, including Unipart, Adaptive Labs and Braintree.
  4. To bring this unique proposition to market in a super-aggressive six month conception to live window.
smarty sim

why lifecycle?

SMARTY was looking for an experienced partner who could deliver its new customer proposition fast, reliably and securely with high levels of real-time third party integration.

Lifecycle was chosen because of its long history and expertise in this sector, as well as its industry-leading software, secure hosting solutions and specialist project management and technical support.

With a proven track record in delivering exciting new customer propositions in this market, SMARTY was convinced that Lifecycle would be able to deliver a bespoke and new solution within their aggressive timescales.

Customer security was a key consideration and SMARTY was impressed by Lifecycle’s secure, resilient, high availability hosting centres.

They also liked Lifecycle’s flexible and modular approach, which would support future business growth, whilst ensuring compliance with changing industry regulations.

the journey

Lifecycle quickly became a trusted partner whose input and extensive industry knowledge were greatly valued.

Lifecycle’s project specialists helped SMARTY understand the software functionality and they worked closely together on solution design and delivery.

Analysts initially defined and documented requirements. Once defined and agreed, the multi-disciplinary development team and testers started work. The expert projects team ensured the solution was delivered on time and managed changes or additions throughout the project.

SMARTY infographic

We started out with the ambition of launching SMARTY in summer 2017 and this wouldn't have been possible without the flexibility, expertise and dedication Lifecycle showed throughout the project. We really wanted this venture to evolve through partnerships rather than traditional vendor relationships and build something we were really proud of and I definitely feel we achieved that

Elin McLean General Manager, SMARTY

meeting SMARTY’s needs

SMARTY had very aggressive launch timescales, yet with Lifecycle’s support as part of the team, they launched on time with something very different in today’s crowded MVNO market place. The launch campaign focused on unused data credits.

SMARTY has since seen steady and sustained subscriber growth, with fantastic customer feedback on their USPs.

the value

Lifecycle worked in partnership with SMARTY to deliver a secure, scalable, automated solution in very aggressive timescales. SMARTY was built through agile development. Working with a number of key business partners, Lifecycle adopted a flexible approach and developed a solution that could seamlessly integrate into many different third party systems, with high levels of automation and integrity.

Lifecycle’s attention to detail, product knowledge, industry experience and pragmatic approach ensured that alternative approaches were highlighted throughout the project to achieve outcomes more quickly and cost effectively.

Post-launch, Lifecycle continuously monitors systems, undertakes quality checks, and manages any queries or incidents that arise.

SMARTY preview

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