Event Intelligence
Unlock the value of your data
Meet Event Intelligence, a powerful engine to unleash the revenue potential of your data. with real-time trigger orchestration, personalised engagement and next best offer recommendation powered by AI.
Event Intelligence is capable of streamlining and processing Billions of events daily, whether they happen on your network, on any BSS applications or on Digital channels.
Workflow based decisioning rulesets are automatically applied to detect specific, trend and use cases to trigger the right action at the right time with personalised customer engagement, targeted campaigns, loyalty incentives, and tailor made propositions, that humanize the conversation, improve customer experience and brand perception, and ultimately significantly reduce churn and boost ARPU.
Event Intelligent's extreme performance enables operators to leverage all the data available in the Network and BSS as well as any other 3rd party Data Sources. It has connectivity to the data, the channels and the ability to react in real time. It streams and analyses massive flows of data, to trigger actions at the right time, effortlessly, End to End.
Event Intelligence can track user journeys in real time from day one for a comprehensive view of customer experience, service usage and lifecycle on the network. This customer insight can be further enriched with device intelligence (model, brand, specs, etv.) and location data to be even further precise and highly relevant. The resulting data can be used to train Predictive models, but also to score and recommend the next best action, whether for care, stimulation, retention or upsell.
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Have you imagined being one step closer to your customer needs, understanding and recommending the most relevant proposition, informing and engaging the conversation timely, or even preventing any poor customer experience before it happens? EI embeds a campaign manager with all the necessary features for Programmatic and Contextual Customer Engagements. Leveraging triggers and superior customer insight operators can engage customer one on one, with highly personalized, timely and hyper relevant communications whenever and wherever it is the most appropriate in the customer journey, leveraging Traditional Channels (SMS, MMS, USSD) or Digital Channels (email, App, Push Notif) indifferently. |
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A Powerful, modern, scalable and highly integrated application
Intelligent and automated revenue capture
Reach your goals faster with automated orchestration, advanced customer experience and enhanced offering. To get more details about Event Intelligence get in touch with our team or download the complete Event Intelligence product sheet.
