introducing the ALLinONE Event Intelligence module

The ALLinONE Event Intelligence module monitors the feed of events and enables your business to act upon them. Using filters and real-time checks, it can trigger new workflows to provide a unique end user experience in a manner that suits your business. Filters can be controlled directly with a set of Lifecycle APIs so you can define your own unique workflows with real-time updates. 

ALLinONE Event Intelligence is a powerful complementary module to the ALLinONE OCS (Online Charging System) and CCS (Converged Charging System), using real-time billing and usage triggers to drive a personalised customer experience for MVNOS, mobile networks, resellers, IoT and 5G providers, or any partner wishing to attract and retain subscribers.

 

create unique incentives that beat the competition

Define unique, real-time workflows to delight your subscriber base, such as offering the end user a reward after a defined number of renewals or on a special date.

encourage subscriber loyalty and spend

Use failed events to initiate workflows that trigger an upsell message or a notification helping subscribers complete their desired action.

stop fraudulent activities to prevent revenue leaks

Event Intelligence can be used to drive a workflow that immediately suspends a subscriber that is displaying fraudulent behaviour.

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intelligent and automated revenue capture

Download the complete Event Intelligence product sheet.

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key product features

intelligent customer tagging

Customer tagging is a way of marking subscribers so that the CSA has details for how their experience should be personalised. Tags can be anything and can be driven from internal automated workflows, external systems or other algorithms - depending on how you wish to segment your subscriber base.

real-time matching and automation

Event Intelligence can use a matching engine to automatically apply personalisation to subscribers using algorithms. The matching criteria used by the engine can be based on any of the attributes stored within the system. 

powerful reporting integrations

EventIntelligencecan be used to feed into external data sources such as Google Big Query or Amazon Redshift, for a client’s bespoke reporting processes. The more information made available toEventIntelligence, the more powerful it becomes.

ALLinONE Event Intelligence is an optional module within the ALLinONE BSS suite which can be deployed alongside other key ALLinONE components. 

download bss overview

related products

ALLinONE BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The individual modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.

OCS solution

Lifecycle’s dynamic Online Charging System delivers real-time charging and associated control to manage financial risk and support growth.

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CCS solution

Lifecycle’s Converged Charging System delivers real-time monetisation of new scalable 5G and IoT opportunities

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billing platform

The ALLinONE eWarehouse module is a flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.

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customer management portal

The ALLinONE MultiOrder module provides holistic management of all customer interactions, empowering customer care agents to deliver customer service excellence.

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my account

Responsive, configurable self-care, the ALLinONE My Account module enables customers to quickly and easily access and manage their account.

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BSS solution

Lifecycle’s ALLinONE BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers.

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partner platform

The ALLinONE Provisioning Portal module delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, and porting.

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ETL

High capacity, automated, and auditable, the Extract, Transform and Load (ETL) module supports timely and accurate data processing.

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get in touch with us

Find out more about how Lifecycle can help you accelerate your business growth and reach your goals.

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