overcoming the customer care paradox

Mobile operations teams are often under pressure to reduce the operational costs of service delivery and customer care agent resources, but at the same time they are also under pressure to meet rising end user expectations for customer service. These problems are compounded by a lack of process automation, difficulties in tracking user experience and the overloading of the support team due to a lack of customer deflection to self-care or knowledge base resources. Having a single view platform that encompasses both customer care, reporting and information tools is also in high demand from sales teams seeking to make more targeted and strategic decisions to attract and retain customers.

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what do end users want from network providers?

In today’s era of instant on-demand communication and access to digital services, end users expect competitive pricing, non-restrictive prepaid options and targeted product offerings. By allowing end users to control their own usage and offering real-time, transparent visibility of this, customers feel they have more control and reduce the risk of overspending.

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give your customers a compelling reason to stay

Lifecycle’s software reduces business expenditure on customer care through automating processes, reducing human error, and maximising operational efficiencies. Our solutions empower the end user with more transparency and control over their account and the ability to self-serve.

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End users can easily change their subscription type or account details without resorting to a manual process. Reporting features provide the right data to inform business decisions and improve the services delivered to end users. Our flexible, agile solutions and processes make it easier for businesses to offer end users new services and features, quickly, helping to deliver effective USPs to attract and retain customers.

related products

Our range of modular solutions for better customer experience are designed to be scalable and future-proof, supporting business growth by attracting and retaining new end users.

customer management portal

The ALLinONE MultiOrder module provides holistic management of all end user interactions, empowering customer care agents to deliver customer service excellence.

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my account

Responsive, configurable self-care, the ALLinONE My Account module enables customers to quickly and easily access and manage their account.

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Customer success story

how Lifecycle helped Three launch real time billing for their partners

Establishing a cloud based OCS platform to simplify and expand access to the MVNO market.
read the full story

Three have an established and long term relationship with Lifecycle. They have been a significant partner throughout our growth journey offering a range of services and solutions that are used internally, with our MVNOs and their customers. I have always found Lifecycle to be enthusiastic with a “can do” attitude which is invaluable when working in an agile fashion to deliver rapidly for our MVNO partners.

Duncan Finlay, Head of Products and Marketing Three Wholesale
Customer success story

how Lifecycle helped Three launch real time billing for their partners

Establishing a cloud based OCS platform to simplify and expand access to the MVNO market.
read the full story

We started out with the ambition of launching SMARTY in summer 2017 and this wouldn’t have been possible without the flexibility, expertise and dedication Lifecycle showed throughout the project.

Elin McLean, General Manager SMARTY
Customer success story

how Lifecycle helped Three launch a mobile phone service for a well known UK high street retailer

integrating with their in-store loyalty scheme
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We have a strong bond with Lifecycle through proven deliveries and an excellent stakeholder relationship which helps deliver through a partnership rather than just a customer supplier model.

Ray Lynn, Head of Operations MVNO (Three)

get in touch with us

Find out more about how Lifecycle can help you accelerate your business growth and reach your goals.

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