introducing the ALLinONE My Account module
An increasing number of businesses are recognising the benefits of reliable and dedicated self-service portals for improving their company's overall brand image and enhancing the customer experience. Self-service portals provide customers with instant access to information, allow personalisation, and save valuable time and organisational resources, improving overall customer satisfaction.
ALLinONE My Account can help MVNOs to optimise operational costs, reducing the volume of inbound calls, web chats or emails to a customer support centre. With tangible benefits to end-users, service desks, and the business as a whole, ALLinONE My Account is an important tool within the wider ALLinONE product suite.
Self-service capabilities empower the end user to manage their own account how and when it suits them.
optimised operations costs
Where customers self-serve, inbound call drivers are reduced, and with decreased calls customer care agents can be upskilled to provide additional services and support.
brand awareness and credibility
The use of a self-care portal reinforces brand presence and helps drive traffic to other company resources. It also strengthens the brand reputation by creating positive end user interactions.
key product features
ALLinONE My Account is a secure, device optimised customer facing portal which enables end-users to access their account and information any time, any place. The portal contains self-help functions and self-service features providing customers with fast and direct access to information pertinent to their account; enabling them to view invoice histories, make payments and initiate changes, without the need to contact their provider. The ability to self-resolve issues and changes empowers end-users and delivers an excellent customer experience.download BSS overview
ALLinONE BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The individual modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.
The ALLinONE eWarehouse module is a flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.find out more
customer management portal
The ALLinONE MultiOrder module provides holistic management of all customer interactions, empowering customer care agents to deliver customer service excellence.find out more
High capacity, automated, and auditable, the Extract, Transform and Load (ETL) module supports timely and accurate data processing.find out more
ALLinONE Business Intelligence is a powerful and flexible reporting module that enhances the competitive edge of your business.find out more
Integrated payment processing, seamlessly driving direct debit collections and direct credit payments.find out more
The ALLinONE Provisioning Portal module delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, and porting.find out more
Lifecycle’s ALLinONE BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers.find out more
Lifecycle’s dynamic Online Charging System delivers real-time charging and associated control to manage financial risk and support growth.find out more
Announcing our Charity of the Year 2021
We recently invited staff to nominate the charities they would most like Lifecycle to support...Read more
Lifelink Issue 08
Spotlight: Stay ahead of your competitors by leveraging events-based billing Also in this issue:Read more