A responsive, configurable self-care portal for end users.
Introducing the My Account module
An increasing number of businesses are recognising the benefits of reliable and dedicated self-service portals for improving their company's overall brand image and enhancing the customer experience. Self-service portals provide customers with instant access to information, allow personalisation, and save valuable time and organisational resources, improving overall customer satisfaction.
My Account can help MVNOs to optimise operational costs, reducing the volume of inbound calls, web chats or emails to a customer support centre. With tangible benefits to end-users, service desks, and the business as a whole, My Account is an important tool within the wider product suite.
Web-based interfaceFully branded web portal, offering seamless use of My Account within an MVNO’s online presence, and is also available as a mobile app.
User access and controlUsers are able to access and control elements of their account including viewing usage, current and historical invoices and payment histories. They can purchase additional service add-ons and make payments for these or existing invoices.
Card payment integrationIntegrates into card payment providers, supporting all types of card payments and purchases.
Lifecycle's BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.
CCS - Real Time ChargingLifecycle’s CCS platform is 3GPP compliant, highly available and resilient with real-time rating and service control. It provides the essential Charging Function of a 5GC network for both online and offline services
CRM MultiOrderProvides holistic management of all interactions with a clear view of the customer journey, empowering customer care agents to deliver customer service excellence
My Account Self CareResponsive, configurable self-care, the My Account module enables customers to quickly and easily access and manage their account.
Event Intelligence uses AI to capture network events and orchestrate processes, manage fraud and use real-time triggers to deliver contextual campaigns.