introducing the ALLinONE My Account module

An increasing number of businesses are recognising the benefits of reliable and dedicated self-service portals for improving their company's overall brand image and enhancing the customer experience. Self-service portals provide customers with instant access to information, allow personalisation, and save valuable time and organisational resources, improving overall customer satisfaction.

ALLinONE My Account can help MVNOs to optimise operational costs, reducing the volume of inbound calls, web chats or emails to a customer support centre. With tangible benefits to end-users, service desks, and the business as a whole, ALLinONE My Account is an important tool within the wider ALLinONE product suite.

customer satisfaction

Self-service capabilities empower the end user to manage their own account how and when it suits them.

optimised operations costs

Where customers self-serve, inbound call drivers are reduced, and with decreased calls customer care agents can be upskilled to provide additional services and support.

brand awareness and credibility

The use of a self-care portal reinforces brand presence and helps drive traffic to other company resources. It also strengthens the brand reputation by creating positive end user interactions.

Selfcare_PDF_Download

responsive, configurable self-care

Download the complete My Account product sheet.

download now

key product features

web-based interface

Fully branded web portal, offering seamless use of ALLinONE My Account within an MVNO’s online presence, and is also available as a mobile app.

user access and control

Users are able to access and control elements of their account including viewing usage, current and historical invoices and payment histories. They can purchase additional service add-ons and make payments for these or existing invoices.

card payment integration

Integrates into card payment providers, supporting all types of card payments and purchases.

ALLinONE My Account is a secure, device optimised customer facing portal which enables end-users to access their account and information any time, any place. The portal contains self-help functions and self-service features providing customers with fast and direct access to information pertinent to their account; enabling them to view invoice histories, make payments and initiate changes, without the need to contact their provider. The ability to self-resolve issues and changes empowers end-users and delivers an excellent customer experience.

download BSS overview

related products

ALLinONE BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The individual modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.

billing platform

The ALLinONE eWarehouse module is a flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.

find out more

customer management portal

The ALLinONE MultiOrder module provides holistic management of all customer interactions, empowering customer care agents to deliver customer service excellence.

find out more

ETL

High capacity, automated, and auditable, the Extract, Transform and Load (ETL) module supports timely and accurate data processing.

find out more

business intelligence

ALLinONE Business Intelligence is a powerful and flexible reporting module that enhances the competitive edge of your business.

find out more

Bacs

Integrated payment processing, seamlessly driving direct debit collections and direct credit payments.

find out more

partner platform

The ALLinONE Provisioning Portal module delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, and porting.

find out more

BSS solution

Lifecycle’s ALLinONE BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers.

find out more

OCS solution

Lifecycle’s dynamic Online Charging System delivers real-time charging and associated control to manage financial risk and support growth.

find out more

get in touch with us

Find out more about how Lifecycle can help you accelerate your business growth and reach your goals.

Contact us

insights

New ALLinONE Multiorder features

New ALLinONE Multiorder features

We are delighted to announce some exciting new features in our ALLinONE MultiOrder module:  

Read more
Massive infrastructure investment

Massive infrastructure investment

In the last 2 months, we have completed the process of moving our secondary data centre to a...

Read more
Latest Ofcom changes to EECC code

Latest Ofcom changes to EECC code

Ofcom has published (27 October 2020) a statement that assesses telecom industry responses to...

Read more