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Green and blue logo of an eSIM Solution from Lifecycle Software for telcos, MVNOs, Digital and communication services

Unlock the power of eSIM

Our complete eSIM solution covers all components required for eSIM sales including offer Catalogue, optional Front End, Provisioning & Activation and optional CCS to charge & control usage

 

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Meet us in Barcelona for MWC 2024!

26 - 29 February 2024
Fira Gran Via, Barcelona

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We bridge imagination and connectivity

We have been breaking new ground in telecoms for nearly three decades, helping digital businesses to thrive and be as inventive as possible. Whatever the idea is, we use technology to make it happen.

Lifecycle Software Contact center header lady

Contact Center Solution

Cloud
Centralised

Empower agents to deliver next level customer support through a streamlined and unified cloud contact centre for telcos

Introducing the Contact Center module

Contact Center provides customer service agents with a full toolkit to directly support customer queries in real-time from a single interface. It's a web-based omnichannel platform that allows agents to manage chat interactions, voice calls, emails, Facebook, WhatsApp and more, ensuring top customer experience!

Contact Center is fully integrated with the BSS suite, therefore everything that the agent requires is automatically retrieved and displayed side-by-side, within the same application. This improves the efficiency of agents' workflows.

Increase your reach with Bots & Widgets

Our contact centre enables you to automate and improve your customer care with bots. 

Our bots allow chat, video and voice interactions. They are easily implemented as web widgets on any website or application so the customers can reach out to the company in their preferred channel. 

Bots allow you to embed support options right into your website, promoting self-service customer support and freeing agents for more important queries.

Contact Center Guy

Web widgets

Using web widgets ensures an excellent user experience, by allowing customers to communicate from a single interface. The customer doesn’t need to browse your website, Help Center or search to find an email address to contact you. Instead, they can reach you within a few clicks. The most common widget form is a minimised chat window on the bottom right of a webpage. All the customer needs to get started is to click on it and fill out the name and email fields. The interaction can be handled by a bot or by a customer service representative. 
blue panels Event Intelligence 2
TOUCH
ChatNotifications for read and received messages.
With emojis.
Attach multiples files into the chat.
Can be empowered with artificial intelligence.
ChatNotifications for read and received messages.
With emojis.
Attach multiples files into the chat.
Can be empowered with artificial intelligence.
blue panels Event Intelligence
TOUCH
Voice

WebRTC ensures optimal communication quality in any device.
Calls can be queued to an IVR.
Can be empowered with AI.
Option “Call Me Back”.

 

Voice

WebRTC ensures optimal communication quality in any device.
Calls can be queued to an IVR.
Can be empowered with AI.
Option “Call Me Back”.

 

blue panels for website
TOUCH
VideoWebRTC ensures optimal communication quality in any device.
Video promotes proximity and engagement.
Inclusive for customers who have limitations (ex: hearing impaired).
VideoWebRTC ensures optimal communication quality in any device.
Video promotes proximity and engagement.
Inclusive for customers who have limitations (ex: hearing impaired).
Deliver seamless, real-time support
With a single interface that automatically provides all required information and actions, agents can resolve queries more efficiently. 
Increase positive interactions with customers
Customers have direct access to the support chat through their self-care account. The chatbot provides instant access to the information they need to resolve their queries, before handing to an agent.
Reduce the cost of customer support
As an entirely web based solution, there is no need for equipment beyond a computer and a headset. The single interface optimises the time agents spend per query.

A seamless and optimised contact center toolkit

Learn more about our contact center solution for telcos

Contact Center in pill

The Contact Center module and its seamless integration with Lifecycle Software's CRM, MultiOrder, is powered by Collab, a company from Lumine Group. Specialized in customer experience and with a strong focus on automation and AI, Collab develops award-winning customer care services

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Key product features

Seamless integration with CRM

The Contact Center functionality is integrated seamlessly with MultiOrder, our CRM - customer management module. Customer care can be handled all in one window, improving call handling time 

Omnichannel

A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Bots), all in the same interface

Web based and cloud hosted

Accessible from anywhere via browser, allowing remote working and hybrid models.

Adaptable to the ever evolving business needs and brandable to your identity.

Powerful automation

Take customer experience to the next level with automation capabilities to deliver self-service customer support. Integrate with Cognitive Services to open new possibilities 

Easy to use chatflow interface

Build your IVRs easily with our easy to use tool. Design the communication flow between the customer and the contact center and implement it right away. No coding skills required.

Turn data into powerful insights

Keep track of campaigns, agents and more with wallboards updated in real time, in-depth reports and quality monitoring.
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Learn more about our contact center solution for telcos

Related products

Lifecycle's BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.

CCS - Real Time Charging

Lifecycle’s CCS platform is 3GPP compliant, highly available and resilient with real-time rating and service control. It provides the essential Charging Function of a 5GC network for both online and offline services
Revenue Management
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Unified Catalogue

Cloud native hub that centralises all your business catalogue needs. Manage technical and commercial catalogues, promotions, 3rd party offers, B2C partners and advertising placements. With next best offer powered by AI and unparalleled agility to lightning-fast roll outs.

Revenue Management
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CRM MultiOrder

Provides holistic management of all  interactions with a clear view of the customer journey, empowering customer care agents to deliver customer service excellence 
Customer Experience
Find out more
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My Account Self Care

Responsive, configurable self-care, the My Account module enables customers to quickly and easily access and manage their account.
Customer Experience
Find out more
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Event Intelligence

Event Intelligence uses AI to capture network events and orchestrate processes, manage fraud and use real-time triggers to deliver contextual campaigns.

Data Monetisation
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Business Intelligence Module

Business Intelligence is a powerful and flexible reporting module that enhances the competitive edge of your business.
Data Monetisation
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Provisioning & Switching

The Provisioning & Switching Application delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, porting and more.
Revenue Management
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ALLinONE Billing

Flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.
Revenue Management
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Contact Center & Bots

Provide customer service agents with a full toolkit to directly support customer queries in real time from a single web interface.
Customer Experience
Find out more
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Content Management System

Create stunning, functional websites with automated onboarding to boost acquisition. White-labelled interface adaptable to your needs.
Customer Experience
Find out more
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BSS Solution

Lifecycle’s BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers.
Revenue Management
Customer Experience
Data Monetisation
Find out more
Find out more

Get in touch with us

Find out more about how Lifecycle can help you accelerate your business growth and reach your goals.