introducing the ALLinONE Contact Center module

The ALLinONE Contact Center provides customer service agents with a full toolkit to directly support customer queries in real-time from a single interface. It's a web-based omnichannel platform that allows agents to manage chat interactions, voice calls, emails, Facebook, WhatsApp and more, ensuring top customer experience!

Contact Center is fully integrated with the ALLinONE BSS suite, therefore everything that the agent requires is automatically retrieved and displayed side-by-side, within the same application. This improves the efficiency of agents' workflows.

 

Widget chat-1

Increase your reach with Bots & Widgets

Our contact centre enables you to automate and improve your customer care with bots. 

Our bots allow chatvideo and voice interactions. They are easily implemented as web widgets on any website or application so the customers can reach out to the company in their preferred channel. 

Bots allow you to embed support options right into your website, promoting self-service customer support and freeing agents for more important queries.

Web widgets

Using web widgets ensures an excellent user experience, by allowing customers to communicate from a single interface. The customer doesn’t need to browse your website, Help Center or search to find an email address to contact you. Instead, they can reach you within a few clicks. The most common widget form is a minimized chat window on the bottom right of a webpage. All the customer needs to get started is to click on it and fill out the name and email fields. The interaction can be handled by a bot or by a customer service representative. 

chat

  • Notifications for read and received messages;
  • With emojis;
  • Attach multiples files into the chat;
  • Can be empowered with artificial intelligence;

voice

  • WebRTC ensures optimal communication quality in any device;
  • Calls can be queued to an IVR;
  • Can be empowered with AI;
  • Option “Call Me Back”.

video

  • WebRTC ensures optimal communication quality in any device;
  • Video promotes proximity and engagement;
  • Inclusive for customers who have limitations (ex: hearing impaired)

deliver seamless, real-time support

With a single interface that automatically provides all required information and actions, agents can resolve queries more efficiently. 

increase positive interactions with customers

Customers have direct access to the support chat through their self-care account. The chatbot provides instant access to the information they need to resolve their queries, before handing to an agent.

reduce the cost of customer support

As an entirely web based solution, there is no need for equipment beyond a computer and a headset. The single interface optimises the time agents spend per query.

collab screen mockup

a seamless and optimised contact center toolkit

Learn more about our contact center solution for telcos

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key product features

seamless integration with CRM

The Contact Center functionality is integrated seamlessly with ALLinONE MultiOrder, our CRM - customer management module. Customer care can be handled all in one window, improving call handling time 

Omnichannel

A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Bots), all in the same interface

 

web based and cloud hosted

Accessible from anywhere via browser, allowing remote working and hybrid models.

Adaptable to the ever evolving business needs and brandable to your identity.

Powerful Automation

Take customer experience to the next level with automation capabilities to deliver self-service customer support. Integrate with Cognitive Services to open new possibilities 

easy to use chatflow interface

Build your IVRs easily with our easy to use tool. Design the communication flow between the customer and the contact center and implement it right away. No coding skills required.

turn data into powerful insights

Keep track of campaigns, agents and more with wallboards updated in real time, in-depth reports and quality monitoring.

Learn more about our contact center solution for telcos

related products

ALLinONE BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The individual modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.

billing platform

The ALLinONE eWarehouse module is a flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.

find out more

customer management portal

The ALLinONE MultiOrder module provides holistic management of all customer interactions, empowering customer care agents to deliver customer service excellence.

find out more

my account

Responsive, configurable self-care, the ALLinONE My Account module enables customers to quickly and easily access and manage their account.

find out more

partner platform

The ALLinONE Provisioning Portal module delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, and porting.

find out more

ETL

High capacity, automated, and auditable, the Extract, Transform and Load (ETL) module supports timely and accurate data processing.

find out more

bacs

Integrated payment processing, seamlessly driving direct debit collections and direct credit payments.

find out more

BSS solution

Lifecycle’s ALLinONE BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers.

find out more

OCS solution

Lifecycle’s dynamic Online Charging System delivers real-time charging and associated control to manage financial risk and support growth.

find out more

get in touch with us

Find out more about how Lifecycle can help you accelerate your business growth and reach your goals.

Contact us

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