introducing the ALLinONE MultiOrder module
Meet our CRM, designed to meet the needs of telecom companies. The ALLinONE MultiOrder module is a cloud based platform that enables customer care agents to support and manage all aspects of a customer on-boarding and in-life journey via a single application. They can fulfil customer requests for additional sales, update tariffs or product subscriptions as well as action queries or complaints.
Supporting the front-end screens used by agents the ALLinONE MultiOrder has feature rich workflow engines that integrate with a wide range of other Lifecycle modules and third party applications to deliver seamless provisioning with suppliers, and activation of services. The vast range of automation for onboarding, in-contract and end-of-contract activities enable businesses to optimise their operations and concentrate on sales and the delivery of great customer service.
Automated workflows initiate, complete and record product provisioning by integrating with suppliers; optimising efficiency and reducing errors caused by manual intervention.
CRM workflows enable gold service standards for all orders to be achieved with proactive monitoring of exceptions and issues.
supports customer excellence
Customer Care Agents have access to all customer information within a single platform and are able to trigger a wide range of actions to deliver an outstanding customer experience.
key product features
The ALLinONE MultiOrder can be deployed within a full ALLinONE BSS suite to deliver an end-to-end business support system for clients or with a subset of the ALLinONE modules to meet the needs of a business.download BSS overview
ALLinONE BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The individual modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.
Empower agents to deliver next level customer support through a streamlined and unified cloud contact centre for telcosfind out more
Responsive, configurable self-care, the ALLinONE My Account module enables customers to quickly and easily access and manage their account.find out more
The ALLinONE eWarehouse module is a flexible and feature rich platform, facilitating the billing of complex and disparate products across a wide range of usage and subscription based services.find out more
Lifecycle’s dynamic Online Charging System delivers real-time charging and associated control to manage financial risk and support growth.find out more
ALLinONE Business Intelligence is a powerful and flexible reporting module that enhances the competitive edge of your business.find out more
The ALLinONE Provisioning Portal module delivers integration to network operators, allowing automated SIM activation, suspension, termination, services, and porting.find out more
Integrated payment processing, seamlessly driving direct debit collections and direct credit payments.find out more
Lifecycle’s ALLinONE BSS is a comprehensive suite of modules that support the end-to-end, back office operations of wholesale and retail telecoms providers and other subscription-based service enablers.find out more
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