Customer Management Platform
Empowering support agents to deliver customer care excellence.
Introducing MultiOrder Customer Management Module
Meet our CRM, designed to meet the needs of telecom companies. The MultiOrder module is a cloud based platform that enables customer care agents to support and manage all aspects of a customer on-boarding and in-life journey via a single application. They can fulfil customer requests for additional sales, update tariffs or product subscriptions as well as action queries or complaints.
Supporting the front-end screens used by agents the MultiOrder has feature rich workflow engines that integrate with a wide range of other Lifecycle modules and third party applications to deliver seamless provisioning with suppliers, and activation of services. The vast range of automation for onboarding, in-contract and end-of-contract activities enable businesses to optimise their operations and concentrate on sales and the delivery of great customer service.
Supplier integrationProvisioning of multiple services across multiple suppliers is supported. Allows integration with a wide range of applications including sales portals, logistics, payments (credit and debit), credit checking, debt management, finance systems, mobile number porting, all bespoke to client specifications.
Automated workflowsStandard and additional client-defined workflows are available for key interactions and to support USPs and business propositions. Workflows support new customer set-up, in-life management and terminations.
Agent comments and ticketsComments or tickets can be created by agents for all customer interactions and actions taken. The categorisation and status of tickets can be defined by client and helps agents manage and report on actions and issues.
Web based UIAll users require is internet access and a current browser. White listed addresses required for access to add additional security, and unique user authentication ensures authorised access and auditability of all actions.
Single account viewCRM with full account history available for agents to view. Ensures the capture of a complete audit trail of changes, by user type, as well as notifications, comments or tickets.
Detailed reporting and business intelligenceBuilt-in reporting tools support day-to-day call centre operations, with additional reporting capabilities.
Lifecycle's BSS is designed as a modular solution, making it flexible enough to suit any communication service provider (CSP) or digital service provider (DSP) requiring business process support. The modules below can be deployed separately or in multiple combinations to enhance and automate operational processes depending on your specific requirements.
CCS - Real Time ChargingLifecycle’s CCS platform is 3GPP compliant, highly available and resilient with real-time rating and service control. It provides the essential Charging Function of a 5GC network for both online and offline services
CRM MultiOrderProvides holistic management of all interactions with a clear view of the customer journey, empowering customer care agents to deliver customer service excellence
My Account Self CareResponsive, configurable self-care, the My Account module enables customers to quickly and easily access and manage their account.
Event Intelligence uses AI to capture network events and orchestrate processes, manage fraud and use real-time triggers to deliver contextual campaigns.